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Zoom Workplace is an AI-first unified communications and collaboration platform that brings together video meetings, team chat, cloud phone, email and calendar, collaborative docs, whiteboards, and more into a single integrated workspace. Designed for teams of all sizes, the platform eliminates the need to switch between scattered applications by consolidating communication and productivity tools in one place. Built-in AI Companion is included at no additional cost with eligible paid plans and assists users with meeting summaries, note-taking, message drafting, and real-time question answering during calls.
The platform is organized around two main pillars: Zoom Workplace for internal collaboration and Business Services for customer-facing operations. Zoom Workplace includes Meetings, Team Chat, Phone, Mail and Calendar, Scheduler, Docs, Whiteboard, Clips, Tasks, Workflow Automation, and Video Management. Business Services extend the platform with Contact Center, Virtual Agent, Workforce Engagement Management, Webinars, Events, and Revenue Accelerator for sales intelligence.
Zoom Workplace supports hybrid and remote work environments with reliable video conferencing, persistent chat, shared documents, and workspace reservation tools for physical office management. Enterprise features include SSO, admin controls, compliance capabilities, and integrations with more than 2,600 third-party applications available through the Zoom App Marketplace. Customers including Major League Baseball, Capital One, Walmart, Nasdaq, and Rakuten rely on the platform for global communications and collaboration at scale.
- Host unlimited video meetings with up to 30-hour sessions and AI-generated summaries for distributed teams.
- Enable hybrid office management with workspace reservation, digital signage, and visitor management tools.
- Use AI Companion to capture meeting notes, draft follow-ups, and answer questions during live calls.
- Collaborate on AI-first documents and wikis created directly from meeting content and transcripts.
- Run virtual or hybrid webinars and multi-day events with registration, ticketing, and sponsor management.
- Manage customer support interactions across phone, chat, email, SMS, and video in a unified contact center.
- Deploy conversational AI virtual agents to handle complex customer inquiries and reduce agent workload.
- Accelerate sales cycles with AI-powered conversation intelligence, deal insights, and automated CRM updates.
- Communicate asynchronously with short-form video clips shareable across chat, email, and websites.
- Schedule meetings, group events, and round-robin appointments directly within the Zoom platform.
- Foster employee engagement with company-wide updates, recognition feeds, and live all-hands events.
- Automate repetitive business workflows with built-in workflow automation tools across Zoom products.
