Unbabel is the first Language Operations Platform fueled by an always-on AI that empowers businesses to bring in human review when needed, combining cost efficiency with the ability to uplevel translation quality on demand. The platform enables enterprises to serve customers in any language across digital support channels including chat, email, and FAQs, without requiring agents to speak multiple languages themselves.

The LangOps Platform delivers real-time quality reporting through an AI-powered quality estimation engine, giving businesses full visibility into translation performance broken down by channel, language pair, and time. Customizable workflows allow organizations to configure translations for speed, quality, and cost according to their needs by market or content type, while custom glossaries and translation memory ensure consistency with company-specific terminology.

Unbabel integrates seamlessly with leading CRM and customer service platforms including Zendesk, Salesforce, Intercom, and Freshdesk, so translations are delivered within existing workflows without disruptive onboarding. A central Portal gives customers control over translation flows, usage monitoring, and key performance metrics across all markets and channels.

The platform also includes Widn.Ai, an AI-only translation product powered by Unbabel's TowerLLM, for organizations seeking fully automated translation at scale. Unbabel's approach has delivered documented outcomes for enterprise clients, including a 45% growth in staffing with no spend increase, a 22.5% increase in CSAT, a 60% reduction in operational costs, and a 25% improvement in first response time.