Tidio is a complete customer service platform that brings together AI agents, live chat, help desk ticketing, and no-code automation into a single interface. At its core is Lyro, an AI agent trained on verified business data that handles complex customer inquiries in a conversational, brand-aligned manner. Lyro is designed to resolve up to 67% of support conversations automatically, reducing response times and workload for human agents without compromising customer trust.

The platform includes a fully featured help desk that consolidates customer conversations from live chat, email, and social channels into one organized inbox. Support teams can manage tickets, assign conversations, apply smart automation, and track performance through built-in analytics. Native integrations with Shopify, WordPress, HubSpot, Mailchimp, Zendesk, Zapier, and over 120 other tools make Tidio easy to embed into existing workflows.

Flows, Tidio's no-code automation builder, allows businesses to create proactive conversation paths that trigger at key moments in the customer journey. These automations can capture leads, recover abandoned carts, book calls, and answer common questions around the clock. Combined with Lyro Smart Actions, Flows help ensure no sales or support opportunity is missed even outside business hours.

Tidio is available across web browsers, desktop applications for Windows and macOS, and mobile apps for iOS and Android. The platform targets small and medium-sized businesses as well as growing enterprises seeking to scale customer service without proportionally increasing headcount.