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Tennr is a healthcare workflow automation platform that streamlines patient referral processing from initial intake to first visit. The platform is built on RaeLM, a proprietary vision-language model specifically trained to interpret unstructured medical records and evaluate them against complex payor authorization criteria. This specialized AI enables healthcare providers to convert every patient referral while ensuring payor-ready documentation and reducing denial rates.
The platform receives patient referrals through any channel including eFax, email, and e-portal systems. Each incoming document is automatically classified, triaged, and routed to the appropriate workflow at the page and patient level. Tennr splits multiple patient packets and joins duplicate submissions to ensure complete information reaches the right destination. The system extracts patient demographics and clinical information from any document format, eliminating manual data entry and populating EHR systems without human intervention.
Tennr automates the complete pre-visit process including eligibility verification, benefits investigation, and prior authorization submission. The platform runs insurance coverage checks, coordinates complex benefits investigations, and navigates payor portals and phone trees to secure authorizations. When information is missing, the system automatically requests documentation via fax or automated calls. Healthcare teams transition from performing tasks to reviewing and approving automated workflows, significantly accelerating processing times while maintaining quality control.
The platform integrates seamlessly with existing EHR systems and provides visibility to referring providers, patients, and internal teams throughout the referral lifecycle. Tennr Network connects referring providers, receiving providers, and patients with real-time status updates, reducing patient drop-off and improving adherence. The platform is HIPAA compliant and SOC 2 certified, processing millions of documents monthly for healthcare organizations nationwide.
Tennr serves specialty providers including hospitals, clinics, homecare agencies, sleep therapy centers, surgical monitoring services, and complex rehabilitation practices. The platform enables healthcare organizations to handle high referral volumes, eliminate documentation backlogs, reduce first-pass claim denials, and accelerate revenue cycle operations while improving the patient experience.
- Automate patient referral document classification and routing for specialty healthcare providers
- Extract patient demographics and clinical information from fax, email, and e-portal submissions
- Qualify patients against complex payor authorization criteria using AI-powered document review
- Run automated eligibility checks and benefits investigations across multiple insurance plans
- Submit and track prior authorizations through payor portals and phone tree systems
- Request missing patient information via automated fax and call workflows
- Populate EHR systems with patient data without manual entry or transcription
- Provide real-time referral status visibility to referring providers and patients
- Reduce first-pass claim denials by ensuring payor-ready documentation before first visit
- Manage high-volume referral intake for hospitals, clinics, and specialty care providers
- Accelerate patient journey from referral to scheduled appointment and first visit
- Process explanation of benefits documents and integrate payment information into EHR systems
