Sturdy is an AI-powered account intelligence platform designed specifically for B2B companies managing ongoing customer relationships. The platform addresses a fundamental challenge that revenue teams face: customer data is scattered across multiple systems including CRM platforms, support tickets, email inboxes, chat tools, call recordings, and collaboration platforms, making it difficult to get a complete and accurate picture of account health.

The platform consolidates both structured data from systems of record and unstructured data from customer conversations into a single unified view. Sturdy uses purpose-trained AI models optimized for B2B revenue conversations to analyze this data and automatically identify risks, churn signals, opportunities, sentiment shifts, and competitive signals. Teams receive proactive alerts before issues escalate, enabling faster intervention and more effective account management.

Sturdy eliminates the time-consuming process of preparing for account reviews, quarterly business reviews, renewal planning, and opportunity assessments. Instead of spending hours hunting through notes, CRM fields, and conversation histories, teams can generate instant account summaries that surface the real story with clear next-step recommendations. The platform integrates cleanly with existing CRM systems and customer-facing tools, pushing insights directly into the workflows teams already use.

The solution serves multiple teams within an organization including customer success, account management, sales, renewal teams, operations, product, and marketing. Each team benefits from having objective, data-backed insights derived from actual customer conversations rather than relying on opinions, manually logged notes, or what happened to be tagged as important. Sturdy has demonstrated measurable impact on retention, with customers reporting improved month-over-month retention rates and prevented cancellations through early risk detection.