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SoundHound AI is an independent voice AI platform that enables businesses to deploy customized conversational AI agents across customer service, sales, product, operations, and IT service management. Built on proprietary technologies including the Polaris automatic speech recognition model and the Agentic+ framework, SoundHound's platform delivers best-in-class speed and accuracy across 100+ languages, supporting both cloud and edge deployments.
The platform's product suite includes the Amelia Platform for building enterprise AI agents, the Autonomics Platform for ITSM automation, Smart Answering for AI-powered phone handling, Smart Ordering and Dynamic Drive-Thru for restaurant automation, Employee Assist for hands-free staff enablement, Voice Commerce for in-vehicle purchasing, Wake Word for branded voice activations, and Chat AI Automotive for in-car generative AI experiences. Custom Voice AI Solutions are also available for bespoke deployments.
SoundHound serves industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunication, travel and hospitality, utilities, and smart devices. The company's AI agents automate over 10 billion conversations annually, with 400+ patents underpinning its voice AI innovations. Customers include leading enterprises such as Stellantis, Hyundai, White Castle, Resorts World Las Vegas, and Allina Health.
- Automate 100% of inbound business phone calls with AI-powered voice assistants
- Deploy AI agents to take and process restaurant orders across phone, kiosk, and drive-thru
- Enable in-car voice AI for hands-free control, navigation, and commerce in vehicles
- Manage patient appointment scheduling, prescription refills, and virtual check-in via voice
- Resolve IT service desk tickets autonomously, reducing employee downtime
- Deliver 24/7 AI customer service for banking, account management, and fraud reporting
- Empower employees with instant hands-free access to manuals and training materials
- Automate drive-thru ordering to increase throughput and reduce operational costs
- Enable voice commerce for drivers to make purchases and reservations hands-free
- Deploy custom wake words and branded voice experiences for smart device manufacturers
- Provide AI agents for insurance policyholders to manage coverage and claims by voice
- Automate HR self-service tasks including time-off requests and payroll updates
