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Soul Machines Digital Workforce is a ground-breaking platform that enables businesses to deploy human-like Digital Workers into high-ROI roles, with intelligent orchestration across the AI stack. Powered by the company's patented Experiential AI technology, Digital Workers are capable of seeing, hearing, reacting, remembering, and empathizing in ways that closely mirror genuine human interaction, fostering trust and sustained engagement across business functions.
The platform integrates directly with leading workflow automation and CRM tools including Salesforce, ServiceNow, and Zapier, enabling businesses to trigger face-to-face AI conversations from existing systems and automatically capture outcomes, sentiment, and data back into those platforms. Pre-built use-case templates cover critical functions such as customer service, HR benefits guidance, clinical trial onboarding, and sales lead engagement.
Soul Machines Digital Workforce offers enterprise-grade security with SOC2 and ISO27001 compliance, SSO, data encryption, and data privacy and governance controls. Businesses can configure each Digital Worker's look, tone, personality, and objectives, assign knowledge sources, and connect private data such as CRM, HRIS, and data warehouse systems. An analytics dashboard provides actionable insights and supports custom reporting configurations.
Soul Machines Studio serves as the developer destination for building experiences from scratch or testing custom integrations, with support for custom LLM integration, avatar design, gesture and behavior configuration, and workflow automation. The Workforce Connect product allows teams to deploy Digital Workers within existing workflow tools. Digital Workforce pricing is available on request, while the Workforce Connect plan is listed at $40,000 per year, with a 7-day free trial available.
- Deploy a human-like customer service agent to resolve inquiries empathetically and reduce wait times
- Guide employees through HR benefits enrollment with a personalized Digital Worker
- Onboard clinical trial patients with an empathetic AI agent providing on-demand support
- Engage sales leads from marketing platforms and automatically update CRM systems with captured data
- Trigger face-to-face AI conversations from ServiceNow or Salesforce workflow events
- Configure and deploy a digital interviewer or onboarding specialist for HR operations
- Use an operations optimization coach to assist team leads with talent and inventory planning
- Automate IT support with an AI agent addressing critical issues and providing intelligent escalation
- Build and test custom Experiential AI experiences in Soul Machines Studio with LLM integration
- Assign a knowledge hub to a Digital Worker and deploy it across websites or enterprise intranets
