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Moveworks is an enterprise AI Assistant platform that combines advanced agentic reasoning with comprehensive automation capabilities to transform workplace productivity. The platform features a sophisticated Reasoning Engine that autonomously understands employee requests, plans multi-step workflows, executes actions across integrated systems, and adapts in real-time to complete tasks. Unlike basic chatbots that merely provide information, Moveworks goes beyond search to deliver end-to-end task automation across hundreds of enterprise applications including ServiceNow, Workday, Salesforce, and SAP.
The platform serves as a unified workspace where employees can search for information and automate tasks through natural language interaction in over 100 languages. Moveworks integrates with business systems across IT, HR, Finance, Sales, Marketing, Engineering, and other departments, enabling employees to resolve support issues, provision software, access knowledge, troubleshoot problems, and complete workflows without switching between applications. The platform includes specialized capabilities such as Enterprise Search for fast context-aware results, Agent Studio for building custom AI agents without code, Knowledge Studio for AI-powered knowledge management, and Employee Experience Insights for analytics and optimization.
With the ServiceNow acquisition completed in December 2025, Moveworks combines its intuitive front-end AI assistant and enterprise search technology with ServiceNow's powerful workflow automation and governance capabilities. The platform is designed for enterprise scale with extensive security certifications including ISO 27001, SOC 2, HIPAA, GDPR compliance, and FedRAMP authorization for government deployments. Moveworks has demonstrated significant value with customers achieving typical deployment within 8 weeks and enterprise-wide adoption rates of 90 percent.
- Automate IT support tasks including password resets, account unlocking, software provisioning, and device troubleshooting without human intervention
- Streamline HR processes such as employee onboarding, payroll inquiries, benefits enrollment, and policy questions through conversational AI
- Enable instant enterprise-wide search across all business systems and knowledge bases with context-aware results in natural language
- Deploy customizable AI agents for specific workflows and use cases using no-code Agent Studio with pre-built templates
- Automate finance and procurement workflows including expense policy questions, invoice processing, and approval routing
- Support sales teams with instant access to account information, CRM updates, contract details, and automated lead management
- Assist marketing teams with campaign automation, content workflows, and analytics access across multiple platforms
- Provide multilingual employee support in over 100 languages with consistent experience for global workforces
- Route complex issues automatically to appropriate teams while handling tier-1 support requests autonomously
- Integrate seamlessly with hundreds of enterprise applications including ServiceNow, Workday, SAP, Salesforce, Okta, Azure AD, and Slack
- Generate actionable insights through Employee Experience Insights analytics to optimize service delivery and identify improvement opportunities
- Execute end-to-end workflows across system boundaries using agentic reasoning that plans, adapts, and completes multi-step processes
