Meya is a chatbot development platform that enables businesses to build and deploy sophisticated conversational experiences for customer support. The platform combines a proprietary bot flow markup language with Python programming to provide developers with extensive customization capabilities. Meya's architecture supports integration with major messaging platforms, customer service providers, and natural language understanding services, allowing organizations to connect their bots across multiple channels.

The platform includes an advanced chat UI that works seamlessly across Android, iOS, and web environments, featuring customizable widgets, buttons, tiles, markdown formatting, and text input fields. Meya provides a cloud-based console with a code editor, visual flow editor, live debugging tools, and log viewer for managing bot development and deployment. The system supports human-bot hybrid workflows, enabling teams to pass control between automated responses and human agents for complex customer interactions.

Meya's technical framework includes event-oriented architecture, asynchronous processing, and unlimited extensibility through custom triggers and components. The platform offers ready-to-use integrations with customer support systems like Zendesk, Front, and Twilio Flex, as well as messaging platforms including WhatsApp, Facebook Messenger, and Twitter. Organizations can connect Meya bots to their backend APIs, implement natural language processing through Dialogflow or Wit.ai, and track performance through analytics platforms like Google Analytics and Segment.

The platform supports usage-based pricing with volume discounts, allowing teams to scale from low-volume development environments to high-traffic production deployments. Meya provides starter applications for common use cases, comprehensive documentation, and collaborative support through shared Slack channels and pair programming sessions.