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Manychat is a chat marketing and automation platform that helps businesses and creators turn social media engagement into revenue. By automating conversations on Instagram, WhatsApp, Facebook Messenger, TikTok, Telegram, SMS, and email, the platform enables users to respond to comments, DMs, and story mentions instantly and at scale — without any coding required.
The platform's visual Flow Builder lets users design complex automation sequences using a drag-and-drop interface, with options ranging from Quick Automations for step-by-step guided setup to fully customizable flows for advanced use cases. Growth Tools drive traffic from social channels into automated conversation funnels, helping businesses collect emails, phone numbers, and leads directly from DMs and comments.
Manychat AI extends the platform with AI-powered capabilities including Intent Recognition, AI Steps, a Flow Builder Assistant, and a Text Improver. These features allow businesses to automatically qualify leads, recognize message intent, and deliver personalized responses at scale. The AI add-on enables fully autonomous automations that run continuously in the background, detecting questions and positive comments to trigger relevant responses.
The built-in Inbox feature provides a centralized live chat hub where human agents can manage inbound conversations across all connected channels. Inbox Pro adds agent chat analytics, auto-assignment rules, and team grouping for larger support and sales teams. The platform integrates directly with tools including Google Sheets, ChatGPT, Klaviyo, HubSpot, Zapier, and more than 1,500 additional applications.
- Automatically reply to Instagram comments and DMs to capture leads and close sales
- Send automated welcome messages and follow-up sequences to new WhatsApp contacts
- Collect email addresses and phone numbers directly from Instagram DMs using keyword triggers
- Automate responses to Facebook Messenger inquiries to qualify leads around the clock
- Set up TikTok comment automations to convert engagement into direct conversations
- Build multi-step drip sequences to nurture contacts across SMS and email channels
- Use AI Steps to automatically qualify leads and route them to the right offers
- Trigger discount codes or product links when followers comment specific keywords on posts
- Manage inbound support conversations across all channels in a single live chat inbox
- Drive follower growth by automatically engaging story mentions and comment interactions
- Integrate with Shopify and HubSpot to sync contact data and automate post-purchase flows
- Run broadcast campaigns to re-engage existing contacts across multiple messaging channels
