LiveChat is an AI-powered customer communication platform that enables businesses to engage with website visitors through real-time chat conversations. The software places a customizable chat widget on websites where customers can instantly connect with support agents or sales representatives. Agents can handle multiple conversations simultaneously from a unified dashboard accessible via web browser, desktop application, or mobile devices.

The platform includes AI-driven features through Copilot, which provides real-time assistance to agents during conversations with reply suggestions, text enhancement, and automatic chat summaries. Businesses can track visitor behavior on their website, see what pages customers are viewing, and initiate proactive conversations based on specific triggers. The system supports asynchronous communication allowing conversations to continue over hours or days even when agents are offline.

LiveChat integrates with over 200 third-party applications including ecommerce platforms like Shopify and BigCommerce, CRM systems, email marketing tools, and social media channels. The platform supports communication across multiple channels including Facebook Messenger, SMS, Apple Messages for Business, Instagram, WhatsApp, and X within a single interface. Advanced reporting and analytics provide insights into agent performance, chat duration, customer satisfaction ratings, and conversion tracking to measure how conversations impact sales.

The software offers comprehensive customization options with 48 language translations, multiple themes, dark mode support, and the ability to brand the chat widget with company logos. Security features include 256-bit SSL encryption, two-factor authentication, HIPAA compliance options, and single sign-on capabilities for enterprise deployments.