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Levity automates high-volume email and phone workflows for logistics and operations-heavy enterprises. The platform combines AI technology with rule-based automation and fallback logic to deliver enterprise-grade reliability, transparency, and full operational control. Designed specifically for complex global logistics environments, Levity addresses the challenges of unstructured communications and fragmented system landscapes that make scaling automation difficult.
The platform includes three core products: Control Tower for operations visibility and workflow analysis, AI Flows for building reliable AI automations optimized for multi-lingual logistics workflows, and Phone AI for automating load check-ups, tracking, invoice follow-ups, and scheduling calls. Levity integrates with proprietary systems and third-party platforms, automating workflows in the background without disrupting existing operations.
Built by logistics and AI experts in Berlin, Levity handles communications in all commonly spoken languages and provides real-time monitoring of every workflow to track performance, surface edge cases, and identify new automation opportunities. The company works with logistics enterprises from proof-of-concept through pilot to global roll-out, delivering measurable results including documented time savings and increased operational capacity without headcount expansion.
- Automate spot quote requests by identifying inquiries, extracting load details, determining rates, and sending instant responses
- Monitor and analyze email and phone operations to identify bottlenecks, measure ROI, and prioritize automation opportunities
- Handle track and trace requests across multi-lingual customer communications without manual intervention
- Process document collection workflows including proof of delivery, invoices, and shipping documentation
- Automate order entry by extracting shipment details from emails and populating transportation management systems
- Conduct automated phone calls for load check-ups, tracking updates, invoice follow-ups, and appointment scheduling
- Build custom AI workflows optimized for complex logistics operations with built-in fallback logic and transparency
- Integrate with proprietary transportation management systems and third-party platforms for seamless workflow automation
- Scale AI automation from pilot projects to global deployment across multiple regions and languages
- Monitor workflow performance in real-time to track accuracy, identify edge cases, and continuously improve automation
- Manage freight quoting operations with 86% time reduction and unlock thousands of additional quote opportunities
- Automate customer service communications across email and phone channels for logistics operations teams
