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Facilio is a connected operations platform that transforms facility management across commercial real estate portfolios by unifying disparate systems, people, and processes into a single intelligent interface. The platform delivers comprehensive computerized maintenance management system capabilities alongside advanced building automation and refrigeration optimization through an IoT-enabled architecture that provides real-time visibility and control at portfolio scale.
The platform consists of three integrated product lines that address distinct operational challenges. Connected CMMS provides end-to-end asset and maintenance management with modules for preventive maintenance scheduling, work order management, service request handling, inspections, vendor coordination, field service dispatch, inventory tracking, visitor management, and workplace services. Connected Buildings enables energy efficiency and sustainability initiatives through utility monitoring, energy benchmarking, advanced analytics, fault detection and diagnostics, and cloud-based optimization that delivers measurable cost reductions within weeks of deployment. Connected Refrigeration addresses the specific needs of multi-site retail and food service operations with remote monitoring, automatic leak detection, refrigerant compliance management, and energy optimization for refrigeration systems.
Facilio incorporates agentic AI capabilities through two specialized agents. Atom automates complex workflows including service request processing, reporting, invoice verification, and asset lifecycle management to improve decision-making and reduce operational costs. Mira functions as a helpdesk AI that handles service request intake, routing, dispatch coordination, and emergency escalation across multiple channels including voice calls, chat, WhatsApp, and email, significantly reducing manual workload and service level agreement violations.
The platform features a no-code workflow automation engine that enables facility teams to design, adapt, and automate everyday processes without IT involvement. Robust integration capabilities connect existing building management systems, HVAC controls, access control, fire safety, lighting, and business applications through secure APIs and protocols. Multi-stakeholder collaboration tools streamline communication and coordination among facility managers, technicians, vendors, occupants, and executive teams.
- Automate preventive maintenance scheduling and execution across multi-site commercial real estate portfolios to reduce asset downtime
- Optimize building energy consumption and carbon emissions through real-time monitoring, fault detection, and cloud-based control strategies
- Manage work orders and service requests from intake through completion with automated routing and dispatch coordination
- Monitor and optimize refrigeration systems across retail store networks to ensure compliance and reduce energy costs
- Conduct digital inspections and safety audits with mobile devices to standardize quality control processes across properties
- Track asset lifecycle performance and maintenance history to inform capital planning and replacement decisions
- Coordinate vendor and contractor activities with automated workflows for procurement, work assignment, and invoice verification
- Manage workplace services including desk reservations, visitor access, and occupant service requests through unified portal
- Detect equipment faults and performance anomalies automatically to enable predictive maintenance interventions before failures occur
- Generate portfolio-wide operational reports and dashboards to provide executives with real-time visibility into facility performance
- Automate refrigerant leak detection and compliance reporting to meet environmental regulations across multi-state operations
- Streamline field service operations with mobile work order management and real-time technician dispatch coordination
