Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes organizational knowledge into a unified workspace for building public help centers, private internal wikis, SOPs, user manuals, API documentation, and product playbooks.

The platform features Eddy AI, a generative AI assistant that delivers ChatGPT-style instant answers and converts text, video, or prompts into structured documentation. Document360 provides both Markdown and WYSIWYG editors with real-time previews and drag-and-drop media capabilities. The platform enables users to create step-by-step guides by capturing on-screen actions and build interactive demos with clickable walkthroughs.

Document360 includes comprehensive version control with revision history tracking, reusable content blocks, glossary management, and global find and replace functionality. The platform offers customizable workflows that automate task assignments, review cycles, and publishing schedules. Users can organize content with categories, tags, and templates while managing media dependencies and setting review reminders.

The platform supports multi-language documentation with auto-translation to over 50 languages and provides SEO customization features including meta title and description optimization. Document360 offers embedded help centers that integrate directly into websites and products, along with support ticket deflection capabilities. The platform includes pro analytics dashboards that track user behavior, search patterns, feedback trends, and content performance metrics across articles, categories, authors, and readers.