Desku is an AI-powered customer service platform that unifies all customer conversations from email, live chat, and social media into one shared inbox. Built for support teams and small businesses, it combines modern helpdesk capabilities with advanced automation to deliver faster responses and reduce support workload. The platform includes EVA, a no-code AI chatbot that operates 24/7 to automate pre-sales questions, FAQs, and order-related inquiries, and AI Co-Pilot, an autonomous agent that handles tickets, performs actions, and matches your brand tone using data from help docs, CRM, and conversation history.

Desku integrates deeply with ecommerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, providing support teams with direct access to order data, customer profiles, and product information within the inbox. Teams can manage conversations across WhatsApp, Telegram, Facebook Messenger, Instagram, and live chat without switching tools. The platform offers omnichannel support, powerful workflow automation, a customizable knowledge base, and real-time visitor tracking to engage customers proactively.

Designed as an affordable alternative to Intercom, Zendesk, and Freshdesk, Desku offers transparent pricing with no hidden charges, one-click data migration from competing platforms, and onboarding support that gets teams live in under an hour. Trusted by over 500 brands globally, Desku helps businesses respond 56% faster, cut response time by 30 minutes on average, reduce email volume by 30% within the first month, and boost customer loyalty by 90% through smarter, faster support.