Crisp is an AI-powered customer support platform that centralizes communications from multiple channels into a single collaborative workspace. The platform enables businesses to manage conversations from website chat, email, WhatsApp, Instagram, Messenger, and other messaging channels through one unified interface. Teams can access complete conversation histories, customer data, and past interactions within an integrated CRM system.

The platform features a no-code AI agent builder that allows businesses to create automated workflows using visual tools. Organizations can train AI agents on their own content by importing website data, PDFs, and knowledge base articles. These agents can handle customer inquiries autonomously across different messaging channels, with the ability to escalate to human agents when needed. Workflow templates help teams launch AI-powered support experiences quickly without technical expertise.

Crisp includes a customizable live chat widget that integrates with websites and mobile applications through native SDKs for iOS and Android. The widget supports proactive messaging, allowing teams to engage visitors based on browsing behavior and specific triggers. Businesses can customize the chat interface to match their brand identity while maintaining consistent user experiences across all touchpoints.

The shared inbox functionality consolidates all inbound messages into a collaborative environment where team members can assign conversations, add internal notes, and coordinate responses. Built-in analytics provide visibility into team performance, response times, and conversation volumes. The platform includes a knowledge base builder for creating self-service help centers that reduce support workload by enabling customers to find answers independently.