Chorus is a conversation intelligence platform built for performance-driven sales teams. It records, transcribes, and analyzes customer calls, meetings, and emails using proprietary machine-learning technology backed by 14 technology patents. Transcriptions and insights are delivered in real-time, giving revenue teams access to call data within minutes after a conversation ends.

The platform captures key moments such as next steps, competitor mentions, feature requests, and pricing discussions, and automatically detects positive and negative themes based on business-sales language. Chorus features industry-first same-room speaker separation, enabling accurate identification of multiple speakers in the same physical space. Its continuous machine-learning engine improves transcription accuracy with every conversation processed.

Chorus includes a dedicated sales coaching module that surfaces winning behaviors across the team, enabling managers to replicate top-performer tactics without manually searching through recordings. Scorecards, coaching initiatives, and peer review capabilities allow leaders to rate rep performance, set up methodology adherence programs, and reduce new hire ramp time. Smart Playlists automatically populate libraries of high-scoring calls for virtual call shadowing.

The deal intelligence layer captures and syncs all contacts and communications to the CRM automatically, providing complete visibility into pipeline health. Momentum Insights highlight which interactions are driving deal progression, while the patented Deal Recommendation Engine proactively surfaces at-risk opportunities. Customizable dashboards surface AI-driven warning signals including budget risk, competitor mentions, and legal roadblocks.